Extra Steps

personal flood plan

community flood plan

business flood plan

You can become a volunteer flood warden and be a vital link between the at-risk community and us at the Environment Agency and the council. Flood wardens inform the responsible government body of blockages that can cause flooding and help raise awareness among the community.

Flood wardens also tell us and the council about issues in the community, helping us build a better understanding of flooding in the area and help us develop more suitable approaches to reducing flood risk.

If you are interested and would like to know more, please contact HNLenquiries@environment-agency.gov.uk. Please include where you live so we can direct you to the appropriate team.

Flood alerts are issued between 2 hours and 2 days ahead of flooding. It means that flooding is possible, and you should be prepared.

What should I do?

• Keep up with flood updates: Check for flooding - GOV.UK (www.gov.uk)
• Pack a bag with vital items like insurance documents and medications
• Check you know how to turn off your gas, electricity and water
• Plan how you will move your family and pets to safety

Flood warnings are issued between 30 minutes to 1 day ahead of flooding. It means that flooding is expected, and immediate action is required.

What should I do?

Severe flood warnings are issued when flooding poses a significant threat to life.

What should I do?

• Call 999 if you are in immediate danger
• Follow any advice given from the emergency services
• Make sure you have an emergency kit including a torch, batteries, mobile phone and charger, important phone numbers, water, food, medicines and a first aid kit
• Alert your neighbours and offer help if it is safe to do so
• Avoid walking and driving through flood water, just 30cm of fast flowing water could move your car and even shallow moving water can knock you off your feet
• Keep yourself and family away from flood water, it may contain hidden dangers
• Wash your hands if you have been in contact with flood water

When you have received warnings, make sure you:

There are some important things you should do:

If you do not have insurance, contact your local council for information on hardship grants or charities that may be able to help you.

Take photos of the damage, including watermarks showing how high the floodwater reached. Record the meter readings before recovery. Energy used in recovery can be re-claimed as part of your insurance. 

If you are unclear, contact the National Flood Forum for support on 01299 403055, and the Association of British Insurers. Check Chapter 3 and Appendix 3 for more information.

Not necessarily, after a flood, water levels may rise and fall for several weeks depending on drainage and any further rainfall.

Avoid entering flood water unless absolutely necessary. Flood water can be much deeper than it appears and hide dangers, such as uncovered manholes and sharp objects.

If you must enter flood water, move slowly and carefully, avoiding fast-moving water. Keep updated on weather reports. Call Floodline on 0345 988 1188 or visit Flood alerts and warnings - GOV.UK (check-for-flooding.service.gov.uk) for the latest flood warnings 24 hours a day.

Do not overdo it when cleaning up. Tiredness, difficulty sleeping and anxiety are normal in these circumstances.

Wash your hands regularly, this is the most important way of removing harmful bugs and any chemicals found in flood water. Wash with warm, soapy water, then rinse and dry thoroughly after being in contact with flood water, sewage or any item that has been in the water. 

Anyone with concerns for their health should contact their GP for advice or call NHS 111. 

NHS Choices is also a good source of local health service information www.nhs.uk/service-search.

Short answer, yes. Flooding is stressful. It is normal to feel tired, anxious and have difficulty sleeping. 

It is important to ask yourself how you are feeling and to reach out to friends, family or neighbours if you are feeling stressed or overwhelmed.

Healthcare professionals are aware mental health can suffer after flooding, so contact your GP practice or NHS 111. You can also speak to:

• The National Flood Forum, experts in helping people in these situations, if you feel you need support or assistance.
• NHS talking therapies
• Local flood wardens
• Community support groups

It is vital that you speak to children about how they are feeling. They will be experiencing the same emotions as you but probably be more confused. Talk to them about what is happening and reassure them they are safe.

Hitting standing water, even at low speeds, can cause accidents. During or immediately after heavy rain, motorists should avoid driving through flood water whenever possible. If you must, drive slowly and test your brakes on the other side.

If safe and working, a dishwasher is the most effective thing for cleaning and sanitising smaller items. Scrub service with hot soapy water and a heavy-duty detergent.

Clean and disinfect work tops, plates, cutlery and chopping boards before using with food. Discard wooden chopping boards and spoons, soft furnishings, clothes and foodstuffs if contaminated by floodwater.  

Wash soft items (clothing, bedding and children’s toys) on a 60°C cycle with detergent. Wash your cleaning clothes separately from your normal clothes. Use a launderette if you suspect any drainage problems.

Specialist firms can advise if it is possible to restore precious personal items that have been damaged or contaminated.

Mould and fungal spores in the home is a sign of dampness that needs to be checked by specialist, especially after a flood event. If you believe that you have extensive fungal growth in your property and that your health might be affected, you should consult your GP.

Contact your local council about disposing of used sandbags or damaged furniture. If they cannot collect these, they will know where and how to dispose of these or when they may be collected.

Appoint builders and other specialists to get repairs done. Your insurance company may list suppliers that you must use, or you can identify a suitably qualified company yourself.

You can find information on personal protection equipment, pumps and products that increase your property’s resilience to flooding from blue pages.