Partners & Contacts

<p>The above phone number is to report an incident to our 24/7 hotline (for more info - <a href="https://www.gov.uk/report-environmental-problem">Report an environmental problem - GOV.UK</a>). Examples of incidents can include:</p><ul><li style="text-align: left;"><strong>flooding</strong></li><li style="text-align: left;"><a href="https://environment.maps.arcgis.com/apps/webappviewer/index.html?id=17cd53dfc524433980cc333726a56386" rel="external">main rivers</a> blocked by a vehicle or fallen tree causing risk of flooding</li><li style="text-align: left;">collapsed or badly damaged river banks</li><li style="text-align: left;">damage or danger to the natural environment</li><li style="text-align: left;">dead fish or fish gasping for air</li><li style="text-align: left;">people taking water illegally from rivers, streams, canals or underground sources such as wells</li><li style="text-align: left;">incidents at Environment Agency-regulated waste sites</li><li style="text-align: left;">pollution to land</li><li style="text-align: left;">unusual changes in river flow</li><li style="text-align: left;">water pollution</li><li style="text-align: left;">smells</li><li style="text-align: left;">damage to nature</li><li style="text-align: left;">illegal fishing</li></ul><p><br></p><p style="text-align: left;">The email - <a href="mailto:EMDenquiries@environment-agency.gov.uk">EMDenquiries@environment-agency.gov.uk</a> - is for general enquiries (East Midlands region). The phone number for general enquiries is - 03708 506 506.</p><p style="text-align: left;"><br></p><p style="text-align: left;">To contact Floodline, which is a free Environment Agency service that provides flood warnings and public advice, as well as a 24-hour flood information service, call - 0345 988 1188 or alternatively 0345 602 6340 for Type talk (for the hard of hearing).</p>

<p><a href="https://www.leicester.gov.uk/planning-environment-and-building-control/flooding-and-watercourses">Flooding and watercourses</a></p><h2 style="text-align: left;"><span style="font-size: 16px;">Emergencies and risk to life:</span></h2><p style="text-align: left;">If lives are in danger, always call <a href="tel:999">999</a>.</p><h2 style="text-align: left;"><span style="font-size: 16px;">Report flooding from ordinary watercourses:</span></h2><p style="text-align: left;">To report flooding from ordinary watercourses it can be reported online:</p><ul><li style="text-align: left;"><a href="https://www.leicester.gov.uk/planning-environment-and-building-control/flooding-and-watercourses/report-problem-watercourses">Report a problem with a watercourse</a></li></ul><p style="text-align: left;">Alternatively, you can get in contact by phone on:</p><ul><li style="text-align: left;"><a href="tel:01164541000">0116 454 1000</a></li></ul><p style="text-align: left;">Outside office hours (8am – 5pm Monday to Friday) call on:</p><ul><li style="text-align: left;"><a href="tel:01162544344">0116 254 4344</a> or <a href="tel:01163737770">0116 373 7770</a>.</li></ul><h2 style="text-align: left;"><span style="font-size: 16px;">Report flooding from a drain in the road or footway:</span></h2><p style="text-align: left;">For flooding issues from a drain in the road or footway, these can be reported online:</p><ul><li style="text-align: left;"><a href="https://myaccount.service.leicester.gov.uk/w/webpage/request?service=report_highway_flooding_and_blocked_gullies">Report highway flooding and blocked gullies</a></li><li style="text-align: left;"><a href="https://myaccount.service.leicester.gov.uk/w/webpage/request?service=report_property_flooding">Report property flooding</a></li></ul><p style="text-align: left;">Alternatively, you can get in contact by phone on:</p><ul><li style="text-align: left;"><a href="tel:01164541000">0116 454 1000</a></li></ul><p style="text-align: left;">Outside office hours (8am – 5pm Monday to Friday) call on:</p><ul><li style="text-align: left;"><a href="tel:01162544344">0116 254 4344</a> or <a href="tel:01163737770">0116 373 7770</a>.</li></ul><h2 style="text-align: left;"><span style="font-size: 16px;">Groundwater flooding:</span></h2><p style="text-align: left;">Groundwater flooding is where water rises back to the surface from underground. To report groundwater flooding and you will need to get in contact on:</p><ul><li style="text-align: left;"><a href="tel:01164541000">Phone: 0116 454 1000</a></li><li style="text-align: left;">Email: <a href="mailto:flooding@leicester.gov.uk">flooding@leicester.gov.uk</a>.</li></ul>

<p>In an emergency call 999.</p><p>When the situation is urgent, but <u>not</u> an emergency, call the 24-hour contact number - 0800 47 999 47.</p><p>When there is an incident but it is <u>not</u> urgent call - 0303 040 4040</p><p>For non-urgent calls use the contact form: <a href="https://canalrivertrust.org.uk/contact-us/form">Contact us form | Canal &amp; River Trust</a></p><p style="text-align: left;">When not to call:</p><ul><li style="text-align: left;">Low or high water levels</li><li style="text-align: left;">Reports of damage or vandalism</li><li style="text-align: left;">Reports of fly tipping or animal carcasses</li><li style="text-align: left;">Reports of unlicensed or speeding boats</li><li style="text-align: left;">Customer facility breakdowns e.g., water point, pump out</li></ul><p><br></p>

<p>Flooding from blocked sewers or burst water mains should be reported to the local water company, Severn Trent Water:</p><ul><li>Report a problem online - <a href="https://www.stwater.co.uk/in-my-area/check-my-area/">Check my area | In My Area | Severn Trent Water</a> (click on 'Report a problem' just above the top left corner of the map)</li><li>Or call -&nbsp;<a href="tel:08007834444">0800 783 4444</a></li></ul><p><a href="https://www.stwater.co.uk/in-my-area/flooding/">Flooding | In My Area | Severn Trent Water</a></p>