Managing flood risk
Who is responsible for managing local flood risk?
Roles and Responsibilities
Redbridge's flood risk is complex, and who is responsible for managing the different causes of flooding is also complicated. To help, we have teamed up with Redbridge Council to create this breakdown of responsibilities. Please note, by responsible we refer to managing the flood risk and not responding to incidents, this falls to the emergency services.
| Authority | Responsibility |
| The Environment Agency | Manages flood risk from Statutory Main Rivers, like the River Colne and the River Crane. If you notice a blockage or tree in a main river which is posing a risk of flooding, call the Environment Agency hotline on 0800 807060. |
| Redbridge Council | Manages surface water flooding and flooding from ordinary watercourses. Redbridge also conduct Section 19 reports whenever flooding occurs to identify the causes and actions to mitigate future flooding. You can report flooding to Redbridge here: Flood reporting webpage: Report a Flood or Blocked Gully (link opens a new window) Redbridge annually clear gulleys but you can report a blocked gully here: Report a Blocked Gully (link opens a new window) |
| Thames Water | Manages flooding from sewers. Report flooding here: 0800 316 9800 or https://www.thameswater.co.uk/help/water-and-waste-help/sewer-flooding/what-to-do-during-sewer-flooding (link opens a new window) |
| Transport for London | Use their Streetcare tool to report flooding along roads: https://tfl.gov.uk/help-and-contact/contact-us-about-streets-and-other-road-issues (link opens a new window) |
| Highways England | Responsible for maintaining their assets along the M11. Report concerns here: https://report.nationalhighways.co.uk/around?lat=51.6265&lon=0.08402&js=1&zoom=1 (link opens a new window) |
| Kenson (contractor) | Kenson Highways and supporting partners deliver and helps maintain SuDS schemes across Redbridge. You can contact them here: https://kensonhighways.com/contact-us/ (link opens a new window) |